Shipping policy

Thank you for shopping with Sugarcloud Scents! ☁️💗

📦 Processing Time

Orders are typically processed and shipped within 2–4 business days after your order is placed.

Please allow additional processing time during new fragrance drops, promotions, holidays, or periods of high order volume.

🚚 Shipping

Orders are shipped within the United States using the shipping option selected at checkout.

Once your order has been shipped, you will receive a tracking number by email or through the contact information provided at checkout.

Delivery times are estimates and may vary depending on the shipping carrier. Sugarcloud Scents is not responsible for delays caused by the carrier, weather, holidays, or other circumstances outside of our control.

📍 Shipping Address

Please make sure your shipping address is correct before completing your purchase.

Sugarcloud Scents is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address, additional shipping costs may be required to resend the order.

📬 Lost, Stolen, or Missing Packages

Once tracking shows that a package has been delivered, Sugarcloud Scents is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost or has not arrived within a reasonable amount of time, please contact us so we can help you determine the next steps.

💔 Damaged or Leaking Items

If your order arrives damaged or a fragrance has leaked during shipping, please contact us within 48 hours of delivery at:

📧 sugarcloudscents0@gmail.com

Please include your order number and clear photos of the damaged product and packaging so we can review the issue and determine the appropriate resolution.

💌 Questions

If you have any questions about your shipment, please contact us at:

Sugarcloud Scents
📧 sugarcloudscents0@gmail.com
📱 Instagram & TikTok: @sugarcloudscents0